Frequently Asked Questions
Find answers to common questions about our claims process.
Getting Started
The easiest way is to use our free Scanner tool. It takes just 2 minutes and will automatically check which claims you may be eligible for based on your answers. You can also browse our Claims Marketplace to see all available claims and their specific eligibility criteria.
No, checking your eligibility is completely free. We operate on a 'no win, no fee' basis, which means you only pay if we successfully recover compensation for you.
The timeline varies by claim type. Simple claims like flight compensation can be resolved in 2-4 weeks. More complex claims such as energy or privacy claims may take 2-6 months. We keep you updated throughout the entire process.
Required documents vary by claim type, but typically include: proof of identity, relevant contracts or agreements, invoices or receipts, and any correspondence with the company. Our system will guide you through exactly what's needed for your specific claim.
Still have questions?
Our support team is here to help you with any questions you may have.